Online Consultation with RCIC-IRB

Cancellation Policy

Terms & Conditions for Consultations 1. All consultations are performed by [Regulated Canadian Immigration Consultant DANA AL EDWAN] (License number: [#R731480]) upon receipt of the signed Initial Consultation Agreement. 2. The time limit of the consultation is described in the booking form ([30 mins / 45 mins / 60 mins / 90 mins / 120 mins] depending on the consultation selected). 3. Unused time during the consultation will not be credited, transferred, or refunded. 4. The Consultant will NOT answer follow-up questions after the consultation is completed. 5. Client-initiated recording of the consultation is strictly prohibited. However, by booking this consultation, the client agrees and consents to the consultation being recorded by the Consultant using AI-enabled software tools for the purposes of internal documentation, client service tracking, and quality assurance. The client accepts all potential risks related to such recordings and understands that no external party will have access to these recordings without consent. 6. Cancellations or rescheduling must be requested at least 24 hours prior to the scheduled appointment. If the appointment is cancelled with sufficient notice, the consultation fee will be refunded minus a [4%] transaction fee. 7. Cancellations or rescheduling requests received less than 24 hours before the scheduled appointment will not be eligible for a refund or rescheduling. 8. Missed appointments (no-shows) will not be refunded or rescheduled. 9. Clients who are more than 15 minutes late to their appointment will be considered a no-show, and the consultation will be cancelled without refund or rescheduling, as the consultation fee would be considered used. 10. By booking a consultation, the client agrees to provide only truthful, complete, and accurate information during the session. 11. If the Consultant cannot attend the appointment due to illness or emergency, the consultation will be rescheduled at the client’s convenience within the Consultant’s available working hours, at no additional cost.

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